Privacy Policy

Sisnova website is owned and operated by Sisnova LLC , which is a data controller of your personal data. We have adopted this Privacy Policy, which determines how we are processing the information collected by Sisnova, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using the Sisnova website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect: When you visit Sisnova, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, Phone Number, payment information, etc.) during registration or contact form submission to be able to fulfill agreements and answer inquiries.

Cookies and tracking technologies: We use cookies and similar technologies (such as analytics and advertising pixels and tags, including the Meta/Facebook pixel where used) to operate the Site, remember your preferences, analyze traffic, and measure the performance of our content and marketing. Essential cookies are required for the Site to function; analytics and marketing cookies help us understand usage and improve our services. You can control or disable cookies at any time through your browser settings, and where required by law we will request your consent before setting non-essential cookies. Disabling certain cookies may affect how the Site works.

Why do we process your data? Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website and provide service. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage.

You can visit the website without telling us who you are or revealing any information by which someone could identify you as a specific individual. If, however, you wish to use some of the website’s features or request information by filling out a form, you may provide personal data to us, such as your email, first name, last name, phone number, city of residence, organization, etc.

SMS & Mobile Messaging Privacy Policy: Sisnova LLC respects your privacy regarding mobile communications. Mobile information and SMS opt-in consent will not be shared with third parties, affiliates, or partners for marketing or promotional purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

WhatsApp and messaging consent: If you provide your phone number and opt in through our forms or by contacting us, you consent to receive SMS text messages and WhatsApp messages from Sisnova LLC related to your inquiry, appointments, events, and support. Consent is not a condition of any purchase, message frequency varies, and message and data rates may apply. You can opt out of SMS at any time by replying STOP, and you can opt out of WhatsApp messages by replying STOP or blocking our number in WhatsApp. WhatsApp messages are also subject to WhatsApp's and Meta's own privacy practices. Your mobile opt-in data and consent are never shared with any third party.

How we share your information: We do not sell your personal data. We share personal data only with trusted service providers who process it on our behalf to run our business, and only to the extent necessary to provide our services — for example, payment processing (Stripe), scheduling (Google), messaging (WhatsApp/Meta), email and newsletter delivery, website hosting, and analytics. These providers are permitted to use your information only to perform services for us. We may also disclose information as described in the "Legal disclosure" section below. Text-message opt-in data and consent are never shared with any third party.

Your rights: If you are a resident of applicable jurisdictions, you have rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

If you would like to exercise these rights, please contact us through the contact information below.

U.S. state privacy rights: Depending on your state of residence — for example, Texas under the Texas Data Privacy and Security Act (TDPSA), California under the CCPA/CPRA, and similar state laws — you may have the right to confirm whether we process your personal data, access it, correct it, delete it, obtain a portable copy, and opt out of any sale of personal data or targeted advertising. We do not sell your personal data. To exercise these rights, contact us using the details below. We will not discriminate against you for exercising your rights, and you may appeal a decision by replying to our response.

Links to other websites: Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices.

Information security: We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody.

Data retention: We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy, including to provide our services and to comply with our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When your personal data is no longer needed, we delete or anonymize it. You may request deletion at any time (see "Your rights" and "Contact information").

Legal disclosure: We will disclose any information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information: If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@sisnova.io.